solyqenoravi Financial Services - Family Business Financial Planning in Birmingham

1 Information We Collect

Personal Information

When you interact with solyqenoravi's financial services, we collect information that helps us provide better family business solutions. This includes your name, email address, phone number, and postal address when you register for our services or contact us directly.

Financial Information

For our family business financial services, we may collect relevant business information including company registration details, financial planning preferences, and business structure information. We never collect or store sensitive payment card details directly on our systems.

Usage Information

Our website automatically collects certain information about how you interact with our services:

Browser type and version
Device information and operating system
IP address and general location data
Pages visited and time spent on our website
Referral sources and search terms used

Data Type	Purpose	Retention Period
Contact Information	Communication and service delivery	5 years after last contact
Business Information	Tailored financial advice	7 years (regulatory requirement)
Website Analytics	Service improvement	26 months

2 How We Use Your Information

Primary Uses

Your information helps us deliver personalised financial services for family businesses. We use your data to respond to enquiries, provide consultations, and develop financial strategies that suit your business needs. Additionally, we may send you relevant updates about changes to financial regulations that could affect family businesses.

Communication Purposes

We'll contact you about your specific requests and may occasionally share insights about family business financial trends. You can opt out of marketing communications at any time, though we'll still need to send important service-related messages.

Service Improvement

Anonymous usage data helps us understand which parts of our website are most useful and where we can make improvements. This never includes personally identifiable information and helps us create better resources for family businesses.

Important Note

We never sell your personal information to third parties. Any data sharing occurs only with your explicit consent or when required by UK financial regulations.

3 Your Rights Under UK GDPR

As a UK-based service, solyqenoravi complies with UK GDPR requirements and provides you with comprehensive rights regarding your personal data.

Right to Access

You can request a copy of all personal data we hold about you. We'll provide this within one month of your request.

Right to Rectification

If any information we hold is incorrect or incomplete, you can ask us to correct or update it immediately.

Right to Erasure

You can request deletion of your personal data, subject to certain legal and regulatory requirements we must follow.

Right to Portability

You can request your data in a structured, commonly used format to transfer to another service provider.

Right to Object

You can object to processing of your personal data for marketing purposes or other legitimate interests.

Right to Restrict Processing

You can ask us to temporarily stop processing your data while we resolve any concerns you may have.

How to Exercise Your Rights

To exercise any of these rights, simply contact us using the details provided at the end of this policy. We typically respond within 10 working days and will always confirm receipt of your request within 72 hours.

4 Data Security and Protection

Technical Safeguards

solyqenoravi employs industry-standard security measures to protect your information. Our website uses SSL encryption for all data transmission, and we regularly update our security protocols to address emerging threats. All personal data is stored on secure servers with restricted access controls.

Organisational Measures

Only authorised staff members have access to personal data, and they receive regular training on data protection requirements. We maintain detailed records of data processing activities and conduct annual security audits to identify potential vulnerabilities.

Incident Response

In the unlikely event of a data breach, we have procedures in place to contain the incident, assess its impact, and notify affected individuals within 72 hours if required by law. We also report significant breaches to the Information Commissioner's Office as required under UK GDPR.

Third-Party Security

Any third-party services we use for website hosting, email communications, or analytics are carefully vetted for their security practices and GDPR compliance. We maintain data processing agreements with all such providers to ensure your information remains protected.

5 Cookies and Tracking Technology

Essential Cookies

Our website uses strictly necessary cookies to ensure proper functionality. These include session cookies that remember your preferences during your visit and security cookies that protect against fraudulent activity.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website. This helps us identify popular content and areas for improvement. These cookies collect anonymous information and cannot identify individual users.

Managing Cookie Preferences

You can control cookie settings through your browser preferences. However, please note that disabling certain cookies may affect website functionality. We provide clear information about our cookie usage when you first visit our website.

Third-Party Cookies

We do not allow third-party advertising cookies on our website. Any third-party cookies present are limited to essential services like secure form submission and basic website analytics, all of which comply with UK privacy requirements.

6 Contact Information and Complaints

Privacy Enquiries

If you have questions about this privacy policy or how we handle your personal data, please don't hesitate to contact us. We're committed to addressing any concerns promptly and transparently.

Data Protection Officer
solyqenoravi Financial Services

Address: 554 Walsall Rd, Birmingham B42 1LR, United Kingdom

Phone: +447808166138

Email: privacy@solyqenoravi.com

Making a Complaint

If you're not satisfied with how we've handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). You can contact the ICO through their website at ico.org.uk or by calling their helpline on 0303 123 1113.

Response Times

We aim to respond to all privacy-related enquiries within 5 working days. For complex requests that require detailed investigation, we may need up to one month to provide a complete response, but we'll always keep you informed of our progress.